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Quick answers about repairs, orders, refurbished devices and trade-ins.
Most common phone repairs — screens, batteries, charging ports — are completed the same day, often while you wait. Diagnostics-first faults (water damage, no power, data recovery) typically take 2–5 working days. Your booking shows an estimate, and the tracking page shows live progress.
The price shown when you book is an estimate based on your description. It's confirmed after inspection — and if it changes, we pause the repair and send you a secure link to approve or decline before any further work.
12 months on parts and workmanship for repairs, and 12 months on refurbished devices. It doesn't cover new accidental damage, liquid damage after the repair, or faults unrelated to the work done.
Like New: minimal signs of use, fully tested. Very Good: light signs of use. Good: visible wear, fully functional. Fair: heavier wear, fully functional unless stated. Every listing describes its grade, and grades are shown before you buy.
Yes — 30-day returns on purchases, in the condition received with any account locks removed. Full details are on the Shipping & Returns page.
Only for repairs that need on-device testing, and it's optional — you can remove your passcode before the repair instead. If you do share it, it's stored encrypted, visible only to the assigned technician, and every access is logged.
